Emergency Response

When you have a problem that can't wait until morning, Rice Packaging solves it.

Emergencies happen – we understand! We pride ourselves on providing our customers with the best quality service. Our emergency services team will bend over backwards to make sure your product ships on time, any time - no matter the weather or day of the week. Guaranteed! When you have an emergency, contact us at (860) 490-7961. If a member of our team is away, please leave a detailed message including your name, company, phone number, and the nature of your emergency, and a team member will return your call. - 24/7/365. In the event of a regional power outage/regional phone line failure or a weekend emergency please feel free to contact:

  • Ed White - Vice President of Operations at (860) 490-7961
  • Deb Dubois - Customer Service Team leader at (860) 724-6553
  • Customer Service - (860) 872-8341

In the event of an emergency situation where product or service is needed in a non-normal time frame, contact us and we will respond!